Help
How can we help?
Most things can be done right away, without waiting for anyone. Pick what you need below, or browse the FAQ.
- Check an itemSee an item's status before you pay.
- Report lost or stolenFlag it straight away, even without logging in.
- Can't log inRecover your account with a recovery code.
- Found an itemSend the owner an anonymous message.
- Someone else claims my itemHow disputes are opened and resolved.
- Your dataExport or delete it from Account settings.
- Is something down?See which services are live right now.
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Direct messaging with the TruOwn team isn't available yet
We'd rather say so than show a form that goes nowhere. For anything urgent about a theft, contact the police first. Disputes are handled through the dispute process on the item itself.